Refund Policy 04/01/2026

Your satisfaction is our priority. Review our comprehensive refund and return policy to ensure you have complete confidence in your FUSION X purchase.

14-Day Return Window

Return your equipment within 14 days of purchase for a refund

Original Condition

All products must be returned with original packaging, manuals, and accessories

RMA Required

Contact us first to receive a Return Merchandise Authorization number

90-Day Defect Coverage

Defective devices may be eligible for replacement within 90 days

Return Address for All Equipment

FUSION X

847 S Randall Road

Ste 400

Elgin, IL 60123

(Unless otherwise instructed by a FUSION representative.)

Return Policy

You must contact us at +18328800000 before returning any order.

Important: Returns sent without prior approval and a valid RMA (Return Merchandise Authorization) number may not be eligible for a full or partial refund.

A customer service representative will issue your RMA number after verifying your request.

Refund Policy

If you are not completely satisfied with your equipment or service order, FUSION offers a 14-day return policy. Except for products/services detailed under “Equipment Return Terms,” returned items are eligible for a refund minus any shipping charges.

Equipment Return Terms

• All products must be returned with all original packaging, manuals, and accessories.
• Items will be inspected upon receipt. If any product is scratched, dirty, missing parts, or shows signs of use, the total refund may be reduced or denied.
• Lifetime SIMs are not eligible for replacement or refund if the seal is broken on the radio.

Fees for Missing or Damaged Components

Loss or Damage to Equipment

By accepting delivery of FUSION X equipment, you assume full responsibility for its protection and safekeeping. In the event of loss, damage, or destruction, you agree to reimburse FUSION X for the replacement cost.

Shipping Terms

• Customers are responsible for return shipping costs.
• All shipping charges are non-refundable, as FUSION cannot guarantee service performance in every location.
• If your order arrives damaged, incomplete, or missing items, you must report the issue within 7 days of delivery. Failure to do so may void eligibility for replacement.

Address Correction / Redirect Fee

GPS Tracking and monitoring

If your package must be redirected or corrected after shipping (due to incorrect address or customer request), a non-refundable $20 redirect fee will be charged.

Refused Shipments

• Any refused shipment will incur a $30 restocking fee plus the cost of return shipping.
• If your order included free accessories, these must also be returned. If not returned, the cost of those items will be deducted from your refund.

Defective Equipment

• Devices reported defective within 90 days of purchase may be eligible for replacement, pending approval by a FUSION technical support representative.
• Devices beyond 90 days are no longer covered and may require a replacement purchase.
• Equipment damaged by physical impact, water, or lightning is not covered and will be subject to the full replacement cost.

FUSION X-SIM Policy

Authorized Radios Only

Unauthorized Device Warning

Using this SIM in an unauthorized device will permanently DISABLE THE SIM.

Disabled SIMs cannot be restored.

The FUSION-SIM must only be used in radios that are:

• Approved by FUSION X
• Properly Configured
• Running compatible Firmware

Reminder: Lifetime SIMs are not eligible for replacement or refund if the seal is broken on the radio.

Important: If your Lifetime SIM becomes disabled due to unauthorized use, the lifetime subscription associated with that SIM is permanently lost. To regain lifetime service, you will need to purchase a new radio that includes a Lifetime SIM – please contact your SIM card provider. 

Service Termination

• You may cancel your service at any time by text or email confirmation. However, FUSION does not provide prorated refunds for unused service time.
• FUSION reserves the right to suspend or terminate your account within 48 hours of non-payment or any violation of our Acceptable Use Policy. Service may be terminated with or without prior notice.

Contact Us

For returns, service requests, or policy questions, please contact our support team.

admin@fusionptt.com

1-832-880-0000

This policy is subject to change. Please check back periodically for updates.